Warranty Policy

Last Updated: March 27, 2026

1. GENERAL WARRANTY POLICY

New England RC LLC, doing business as New England RC, does not provide any independent product warranty unless explicitly stated in writing on the product listing.

All products sold by New England RC LLC are sold subject to the original manufacturer’s warranty, if any. Any warranty coverage, remedy, claim approval, or replacement determination is the responsibility of the manufacturer, not New England RC LLC.

2. MANUFACTURER WARRANTY ONLY

Unless expressly stated otherwise in writing, all warranty claims must be handled directly with the product manufacturer.

This includes, but is not limited to:

  • batteries, including LiPo and LiHV batteries
  • chargers and charging accessories
  • ESCs and power systems
  • motors
  • servos
  • flight controllers
  • radios and transmitters
  • receivers
  • BECs, regulators, and electronic accessories

New England RC LLC does not guarantee that any manufacturer will approve, honor, or expedite a warranty claim.

3. NO STORE WARRANTY

New England RC LLC does not provide:

  • store-backed warranty coverage
  • guaranteed replacement periods
  • advance replacement service
  • guaranteed troubleshooting resolution
  • guaranteed manufacturer claim approval

Any support we provide is courtesy only and does not create any independent warranty obligation.

4. NO DOA OR ADVANCE REPLACEMENT GUARANTEE

New England RC LLC does not offer guaranteed “dead on arrival” (DOA) replacement, advance replacement, or immediate swap service for electronics, batteries, or other technical products.

If a product is defective, non-functioning, or suspected to be defective, the customer is required to follow the applicable manufacturer warranty process.

If the manufacturer does not provide a resolution within a reasonable timeframe, New England RC LLC will review the situation and, where required by applicable law, provide a remedy consistent with Massachusetts consumer protection laws.

5. CUSTOMER RESPONSIBILITY

The customer is solely responsible for:

  • verifying product compatibility before purchase
  • proper installation, setup, configuration, and programming
  • reading and following all manuals, warnings, and manufacturer instructions
  • safe charging, handling, storage, and operation of batteries and electronic products
  • using products only for their intended purpose

Improper installation, incorrect setup, incompatible equipment, programming errors, misuse, abuse, crash damage, over-discharge, overcharging, reverse polarity, water exposure, contamination, or operation outside manufacturer specifications are not product defects and are not the responsibility of New England RC LLC.

6. BATTERIES AND HIGH-RISK PRODUCTS

Batteries (including LiPo and LiHV), chargers, and high-performance electronic components are inherently hazardous and may pose a risk of fire, property damage, personal injury, or death if improperly handled, installed, charged, stored, or used.

By purchasing and using these products, the customer acknowledges and assumes all risks associated with their use.

The customer is solely responsible for:

- proper charging practices (including use of appropriate chargers and settings)
- safe storage (including storage voltage and fire-safe environments)
- monitoring during charging and operation
- proper installation and wiring
- use within manufacturer specifications

All battery-related issues, including but not limited to swelling, performance degradation, charging failure, overheating, fire, or thermal events, must be addressed directly with the manufacturer where applicable.

New England RC LLC does not provide warranty, replacement, or refunds for batteries except where required by applicable law.

Use, installation, charging, and operation of LiPo batteries and related products is performed entirely at the customer’s own risk. By purchasing and using these products, the customer acknowledges and accepts full responsibility for any resulting damage, injury, or loss.

New England RC LLC shall not be responsible for any damage, loss, or injury arising from the use, misuse, or failure of batteries or high-risk electronic products.

New England RC LLC does not inspect, repair, or accept returns of used or damaged LiPo batteries except where required by applicable law.

7. WARRANTY EXCLUSIONS

Any manufacturer warranty may be voided by, and New England RC LLC is not responsible for, issues arising from:

  • misuse or abuse
  • crash damage
  • improper charging
  • improper storage
  • over-discharge
  • physical damage
  • soldering damage
  • modified wiring or connectors
  • use with incompatible products
  • improper installation or configuration
  • unauthorized repairs or modifications
  • use outside intended RC hobby applications

New England RC LLC is not responsible for determining whether a manufacturer warranty is valid or invalid.

8. LIMITATION OF RESPONSIBILITY

To the maximum extent permitted by law, New England RC LLC, New England RC, and its owners, officers, employees, agents, and affiliates shall not be liable for:

  • manufacturer defects or failures
  • denied or delayed warranty claims
  • improper installation, configuration, or use
  • damage to other equipment or property
  • loss of use, downtime, or business interruption
  • personal injury or death
  • fire, thermal events, or battery-related incidents
  • incidental, indirect, or consequential damages

Nothing in this policy is intended to limit rights that cannot be waived under applicable law.

Any assistance or guidance provided by New England RC LLC is offered as a courtesy only and does not create liability or warranty obligation.

9. COURTESY ASSISTANCE

At our sole discretion, we may choose to assist customers by:

  • providing manufacturer contact information
  • forwarding basic issue details
  • offering limited troubleshooting suggestions
  • helping identify whether an issue appears installation-related or product-related

Any such assistance is voluntary, may be discontinued at any time, and does not mean New England RC LLC has accepted warranty responsibility.

10. FINAL SALE ITEMS

This Warranty Policy works together with our Return & Refund Policy.

All electronics and batteries are final sale unless otherwise required by law. If a product category is designated as final sale, the customer’s remedy, if any, is limited to applicable manufacturer warranty coverage.

11. POLICY UPDATES

We reserve the right to update or modify this Warranty Policy at any time without prior notice. The version posted on our Site at the time of review shall control.

12. CONTACT INFORMATION

New England RC LLC
Email: support@newenglandrc.us