Privacy policy

1. OVERVIEW

New England RC LLC (“Company,” “we,” “us,” or “our”) operates newenglandrc.us and related services (the “Services”).

This Privacy Policy explains how we collect, use, and share personal information when you:

  • Visit our website
  • Place an order
  • Contact us

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

2. PERSONAL INFORMATION WE COLLECT

We may collect the following categories of personal information:

Contact Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number

Payment Information

  • Payment method details (processed securely by third-party providers)
  • Transaction and billing details

👉 We do not store full payment card details on our servers.

Account & Order Information

  • Order history
  • Items viewed or purchased
  • Preferences

Device & Usage Data

  • IP address
  • Browser and device type
  • Site activity and interaction

Communications

  • Messages sent to us via email or support

3. HOW WE COLLECT INFORMATION

We collect information:

  • Directly from you (checkout, forms, email)
  • Automatically (cookies, analytics, usage data)
  • From service providers (Shopify, payment processors, fraud tools)

4. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate order updates
  • Prevent fraud and verify transactions
  • Enforce our Terms of Service, Return Policy, and other policies
  • Improve our website and services
  • Send marketing communications (you may opt out at any time)

5. FRAUD PREVENTION & SECURITY

We use personal information to:

  • Detect and prevent fraud
  • Verify identity when necessary
  • Protect transactions, systems, and customers

We may request additional verification (including identification) for high-risk or flagged transactions.

We may also use order data, IP address, device data, and transaction history in connection with fraud prevention and dispute resolution.

6. HOW WE SHARE INFORMATION

We may share your information with:

Service Providers

  • Payment processors
  • Shipping carriers
  • Fraud detection services
  • Website hosting and analytics providers

Platform Provider

Our store is powered by Shopify, which processes data necessary to operate the store.

Legal and Dispute Situations

We may disclose information when necessary to:

  • Comply with applicable law
  • Respond to legal requests
  • Prevent fraud or abuse
  • Enforce our policies
  • Respond to payment disputes or chargebacks

👉 This may include providing order details, policy acceptance records, IP address, and communications to payment processors or financial institutions.

7. THIRD-PARTY SERVICES

Our website may link to third-party websites or services.

We are not responsible for their privacy practices. Please review their policies separately.

8. COOKIES & TRACKING

We use cookies and similar technologies to:

  • Enable site functionality
  • Improve performance
  • Analyze traffic
  • Support marketing and advertising

You can control cookies through your browser settings.

9. DATA RETENTION

We retain personal information as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements and policies

10. YOUR RIGHTS

Depending on your location, you may have rights to:

  • Access your personal data
  • Request deletion
  • Correct inaccurate information
  • Opt out of marketing communications

To submit a request, contact us at the email below.

11. CHILDREN’S PRIVACY

Our Services are not intended for individuals under 18.

We do not knowingly collect personal information from minors.

12. DATA SECURITY

We implement reasonable safeguards to protect your information.

However:

  • No system is completely secure
  • Transmission of data is at your own risk

13. INTERNATIONAL USERS

Your information may be processed in the United States.

By using our Services, you consent to this transfer.

14. POLICY UPDATES

We may update this Privacy Policy at any time.

Changes will be posted with an updated “Last Updated” date.

15. CONTACT

New England RC LLC
Massachusetts, United States
📧 support@newenglandrc.us